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Better Business Bureau

The Better Business Bureau system in the United States includes the Council of Better Business Bureaus, with offices in Arlington, Virginia and New York City, and a network of 124 local Bureaus throughout the country. Supported by more than 300,000 business members nationwide, the BBB mission is to foster the highest ethical marketplace relationship between consumers and business.

The BBB - a trusted source for information and standards of practice

The extraordinary name recognition of the Better Business Bureau --98 to 100%--according to a Gallup Poll, prompts a continuing demand for BBB services on a 24 / 7 basis. Virtually all BBB services, including reliability reports on 2 million businesses, are now available online (, as well as by mail and telephone.

In the almost 100 years since the founding of the Better Business Bureau, both buyers and sellers have come to look to the BBB as a trusted source of information on a variety of marketplace issues. The BBB distributes significant amounts of educational materials alerting both consumers and business to questionable or fraudulent practices. We accomplish this through press releases and alerts, brochures, our web sites, newspaper columns, radio talk shows, broadcast interviews, public service announcements and other means.

In addition to our educational materials directed toward business and consumers, the Council of Better Business Bureaus is well recognized as a leading force for self-regulation of the marketplace.

BBBOnLine is the BBB system's Internet subsidiary, designed to promote trust and confidence in electronic commerce. Its Education Forum ( is composed of companies and organizations that seek to provide consumers with increased knowledge and resources to help them make informed choices about online security and sharing their personal information.

Other core programs directed to business include the National Advertising Division, an advertising dispute resolution program whereby both competitors and consumers may challenge national advertising claims; BBB AUTO LINE, our largest dispute resolution program, works to resolve automobile warranty complaints for General Motors and other companies including Nissan, Honda and Kia. BBB AUTO LINE handles about 32,000 cases a year.

The BBB Wise Giving Alliance (WGA), the charitable affiliate of the Council of Better Business Bureaus, sets standards for nationally soliciting charitable organizations and evaluates individual charities in relation to these standards. The detailed charity reports resulting from these reviews are available to both individual and business donors to assist them in making informed giving decisions. All charity reports are posted on the Alliance website

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